Support
Stuck? We’re here to help.
Email us about anything: your crawl, billing or a result you don’t understand. A real person reads every message.
To get an answer faster, include:
Use our email template- Your websiteThe site you’re asking about.
- Your account emailSo we can find your workspace.
- What happenedWhat you expected, and what you saw instead.
- A screenshotOptional, but often saves a reply.
FAQ
The questions we get most.
Didn’t find yours? Email support@upcrawler.com and we’ll answer it.
How do I add my website?
Click Add website in the site selector, enter the address and UpCrawler detects your sitemap, robots.txt and SSL. Then verify that you own the site with a DNS record or a meta tag. The first crawl starts as soon as it is verified.
How do I connect Google Search Console?
Open Settings, then Integrations, and click Connect next to Google Search Console. Sign in with the Google account that has access to your site’s property. You can also connect from the Overview page or right after adding a website.
Why didn’t the crawl find all my pages?
Usually because the pages are not linked from anywhere the crawler can reach, or they are excluded under Settings, then Site details. Another cause is that the crawl hit your plan’s page limit, which shows as a Crawl limit reached issue. Pages with noindex are still crawled, but they are marked as blocked from indexing.
How do I fix an issue UpCrawler found?
Open the issue to see the affected pages and the steps to fix it. On paid plans, Fix with AI turns the issues you pick into a ready-made prompt. The SEO issues library has a full guide for each issue, with code for Next.js, WordPress and Shopify.
How do I change or cancel my plan?
Open Billing in the sidebar. Compare plans lets you upgrade or downgrade, and changes apply straight away. Cancel plan keeps your current plan until the end of the period you paid for, then moves you to Free. If you change your mind before then, click Resume plan.
I didn’t get the verification or reset email.
Check your spam folder first. Then use Resend code on the verification screen, or Resend link for a password reset. Reset links work for 30 minutes, so request a new one if yours expired. Still nothing? Email us from the address you signed up with.
Can I delete my data?
Yes. In Settings, open Danger zone. Delete site removes one site with its crawl history, audits, issues and reports. Delete account removes everything, including all sites and team members, and cancels your subscription.